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We are Firstsource.We make it happen!

Firstsource, an RP-Sanjiv Goenka Group company, is a global intelligence partner to enterprises across healthcare, banking and financial services, communications, media, technology, retail, and utilities. For over 25 years, our practitioners have worked inside the world's most demanding operations.

200 M
Customer Interactions
36,205
Firstsourcers
USD 1.08 B
Revenue
12 Countries
57 Centers

Anyone can rent you intelligence. We help you own it.

7 of Top 10
US health insurance plans
14 of Top 20
US mortgage lenders & servicers
6 of Top 10
US credit card issuers
100+
global clients in regulated industries

REACCH values

Our values shape every decision we make, every team we build, and every client relationship we own.

ESG

We hold ourselves to the standards we help our clients meet. Responsible, accountable, and transparent.

Investor relations

Long-term thinking, consistent execution, and twenty-five years of growth built on client partnerships.

Leadership team

Meet the people who lead Firstsource, set the direction, and stay accountable to the outcomes we deliver.

At a glance

  • Established in 2001
  • Revenues of ₹95, 564 Million (US$ 1082 Million) for the Fiscal Year ended March 31, 2026
  • 150+ global clients including 18 Fortune 500 companies and 3 FTSE 100 companies
  • Part of RP-Sanjiv Goenka Group since 2012

Group companies

  • Power
  • Carbon Black
  • Consumer & Retail
  • Media & Entertainment
  • Education & Infrastructure
  • IT-Enabled Services
  • Sports

Firstsource brands

SourcepointFirstsource AdvantageOneAdvantageTeleMedikPastDue Credit Solutions
  1. 01

    Sourcepoint

    Sourcepoint is a leading business process management company, providing customer-centric transformation solutions across the entire mortgage value chain.

  2. 02

    Firstsource Advantage

    Firstsource Advantage is a leading global collections service provider. Firstsource’s innovative and successful debt collection services are founded on an ethos of continuous improvement in talent, training, quality, compliance and self-audit.

  3. 03

    OneAdvantage

    OneAdvantage is a premier provider of innovative, technology-driven healthcare collection services. OneAdvantage’s solutions are designed to reduce bad debt, improve cash flow and create value for our clients.

  4. 04

    TeleMedik

    TeleMedik is a leading provider of technology-enabled telehealth and virtual care solutions. TeleMedik’s services deliver 24/7 access to clinical support, remote patient engagement, and care management.

  5. 05

    PastDue Credit Solutions

    A UK debt collection and reconnection specialist, authorized by the Financial Conduct Authority and trusted by market-leading energy, telecoms, and financial services providers.

Recognition that reflects our work

S&P Global Sustainable 1

Reflecting our commitment to sustainability principles, we have received a rating of 87 (CSA & ESG score) out of 100 for 2025.

Great Place to Work

Certified a Great Place to Work by the Great Place to Work Institute across geos in 2025.

S&P Global

Awarded Top 1% scorer in Professional Services in S&P Global CSA Score for ESG.

Dare to be different. Dare to be uncommon.

For people who think brilliantly, move fast, and thrive on problems others walk away from.

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Design prototype by Uprisal, prepared for Firstsource's agency evaluation. Not the official Firstsource website or a live campaign. Copy reproduced from the client's brief and firstsource.com for review only.